Terms of Service

1. Introduction and Acceptance

Welcome to Wing Snob ("we," "us," "our," or "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Wing Snob regarding your use of our website, mobile application, food delivery services, catering services, dine-in services, and all related services (collectively, the "Services").

By accessing, browsing, or using our Services, including but not limited to placing orders through our website at wings-snobs.world, visiting our physical location at 2005 Walnut St, Philadelphia, PA 19103, USA, or engaging with our content, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

Eligibility Requirements: To use our Services, you must: (a) be at least 18 years of age or have parental/guardian consent if you are 13-17 years old; (b) have the legal capacity to enter into binding contracts; (c) not be prohibited from using our Services under applicable laws; and (d) provide accurate and truthful information when creating an account or placing orders.

Account Responsibility: If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account.

Updates to Terms: We reserve the right to modify these Terms at any time. Material changes will be posted on our website with an updated "Last Modified" date. Your continued use of our Services after any modifications constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company," "We," "Us," "Our" refers to Wing Snob, a food service business operating in the United States.
• "You," "Your," "User" refers to any individual or entity accessing or using our Services.
• "Services" encompasses our website, mobile application, food preparation and delivery, dine-in services, catering, online ordering platform, customer support, and all associated features and functionalities.
• "Content" includes all text, images, videos, audio, graphics, logos, trademarks, software, data, and other materials available through our Services.
• "Website" refers to wings-snobs.world and all associated subdomains and pages.
• "Order" means any request for food items, beverages, or services placed through our platform.
• "Delivery Zone" refers to the geographical areas where we provide delivery services.

3. Use of Services

3.1 Permitted Use

You may use our Services for lawful, personal, and non-commercial purposes in accordance with these Terms. Permitted uses include:

• Browsing our menu and restaurant information
• Placing orders for personal consumption
• Creating and maintaining a user account
• Engaging with our customer service
• Providing feedback and reviews about our Services
• Sharing our content on social media platforms
• Accessing nutritional information and allergen details

3.2 Prohibited Use

You are strictly prohibited from:

• Using our Services for any illegal, fraudulent, or unauthorized purpose
• Violating any local, state, federal, or international laws or regulations
• Impersonating another person or entity
• Providing false, inaccurate, or misleading information
• Attempting to gain unauthorized access to our systems, servers, or networks
• Interfering with or disrupting the integrity or performance of our Services
• Transmitting viruses, malware, or other harmful code
• Harvesting or collecting personal information of other users
• Using automated systems, bots, or scripts to access our Services
• Reproducing, duplicating, or commercializing any portion of our Services without written consent
• Sending spam, unsolicited communications, or promotional materials
• Posting offensive, defamatory, or inappropriate content

4. User Accounts

Registration Requirements: Creating an account requires providing accurate, current, and complete information including your name, email address, phone number, and delivery address. You must be eligible to use our Services as outlined in Section 1.

Account Security: You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to: (a) use a strong, unique password; (b) not share your account credentials with others; (c) immediately notify us of any unauthorized access or security breach; and (d) log out of your account when not in use.

Information Accuracy: You agree to keep your account information accurate and up-to-date. Failure to maintain current contact and delivery information may result in order delays, cancellations, or service interruptions.

One Account Policy: Each person may maintain only one account. Creating multiple accounts to circumvent restrictions or abuse our Services is prohibited.

Account Termination: We reserve the right to suspend or terminate your account at our discretion if you violate these Terms, engage in fraudulent activity, or for any other reason we deem necessary to protect our business or other users. You may deactivate your account at any time by contacting customer service.

5. Products and Services

Product Descriptions: We strive to accurately describe our menu items, including ingredients, preparation methods, and nutritional information. However, actual products may vary slightly from descriptions due to seasonal availability, supplier changes, or preparation variations.

Food Safety Standards: All food items are prepared in accordance with local health department regulations and industry best practices. We maintain strict hygiene and food safety protocols in our kitchen facilities.

Allergen Information: While we provide allergen information for our menu items, we cannot guarantee that any item is completely free from allergens due to potential cross-contamination in our kitchen. Customers with food allergies should exercise caution and inform us of their allergies when ordering.

Pricing and Availability: All prices are subject to change without notice. Menu items may become unavailable due to supply constraints or other factors. If an ordered item becomes unavailable, we will contact you to arrange a suitable substitution or refund.

Minimum Order Requirements: Delivery orders may be subject to minimum order amounts, which vary by location and delivery zone. These requirements will be clearly displayed during the ordering process.

Order Acceptance: All orders are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to: product unavailability, pricing errors, suspected fraudulent activity, or delivery address issues.

Payment Terms: Payment is required at the time of ordering. We accept major credit cards, debit cards, and other approved payment methods. By providing payment information, you represent that you are authorized to use the payment method.

Delivery Service: Delivery is available within our designated delivery zones during operating hours. Delivery times are estimates and may vary due to weather, traffic, order volume, or other factors beyond our control. We are not responsible for delays caused by circumstances outside our reasonable control.

Temperature-Sensitive Items: Food safety is our priority. We use appropriate packaging and delivery methods to maintain food temperature and quality during transport. However, we recommend consuming delivered items promptly upon arrival.

6. Intellectual Property

Our Ownership: All content on our Services, including but not limited to text, graphics, logos, images, videos, software, trademarks, trade names, and other intellectual property, is owned by or licensed to Wing Snob and is protected by copyright, trademark, and other intellectual property laws.

Trademarks: "Wing Snob," our logo, and other distinctive marks are registered trademarks or trademarks of Wing Snob. You may not use our trademarks without our prior written consent.

Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for their intended purpose. This license does not include the right to: (a) modify, copy, or create derivative works; (b) reverse engineer or attempt to extract source code; (c) remove copyright or proprietary notices; or (d) use our content for commercial purposes.

User Content License: By submitting content to our Services (reviews, comments, photos, etc.), you grant us a worldwide, royalty-free, perpetual, irrevocable license to use, modify, display, and distribute such content for business purposes, including marketing and promotional activities.

Copyright Infringement: We respect intellectual property rights and expect users to do the same. If you believe your copyrighted work has been infringed, please contact us with detailed information about the alleged infringement.

7. User Content

Content Responsibility: You are solely responsible for all content you submit, post, or transmit through our Services. This includes reviews, comments, photos, videos, and any other materials.

Content Standards: All user content must be lawful, accurate, and appropriate. Content must not be offensive, defamatory, misleading, or violate others' rights.

Prohibited Content: You may not post content that: (a) contains false or misleading information; (b) is obscene, profane, or sexually explicit; (c) promotes violence or illegal activities; (d) violates intellectual property rights; (e) contains personal information of others; (f) is spam or promotional material; or (g) could harm our reputation or business.

Content Monitoring: While we are not obligated to monitor user content, we reserve the right to review, edit, or remove any content that violates these Terms or is otherwise objectionable.

No Endorsement: User content does not reflect our views or opinions. We do not endorse user content and are not responsible for its accuracy or reliability.

8. Disclaimers

Service Availability: Our Services are provided on an "as is" and "as available" basis. We do not warrant that our Services will be uninterrupted, error-free, secure, or available at all times.

No Warranties: To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Food Quality: While we maintain high standards for food preparation and delivery, we cannot guarantee that food items will meet your specific expectations or dietary requirements.

Third-Party Content: Our Services may contain links to third-party websites or content. We are not responsible for the accuracy, legality, or content of external sites or services.

Technical Issues: We are not liable for technical problems, system failures, communication errors, or other issues that may affect your use of our Services.

9. Limitation of Liability

Maximum Liability: Our total liability to you for any claims arising from or related to these Terms or your use of our Services shall not exceed the amount you paid for the specific order or service giving rise to the claim, or $100, whichever is greater.

Excluded Damages: In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, regardless of the theory of liability.

Food-Related Claims: Our liability for food quality issues is limited to replacing the affected items or providing a refund for those items. We are not liable for any health issues, allergic reactions, or other consequences arising from food consumption unless caused by our gross negligence.

Delivery Issues: Our liability for delivery problems is limited to refunding delivery charges or providing credit toward future orders. We are not responsible for delays caused by weather, traffic, or other circumstances beyond our control.

10. Indemnification

You agree to indemnify, defend, and hold harmless Wing Snob, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or your use of the Services.

This indemnification obligation includes claims arising from: (a) your breach of these Terms; (b) your violation of any law or regulation; (c) your infringement of any intellectual property or other rights; (d) your user content; and (e) your negligent or intentional misconduct.

We reserve the right to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

11. Third-Party Links and Services

External Links: Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party services.

Third-Party Terms: Your interactions with third-party services are governed by their respective terms and conditions and privacy policies. We encourage you to review these documents before using such services.

No Endorsement: The inclusion of any link does not imply endorsement by us of the linked site or service. We provide links for convenience only and are not responsible for their availability or content.

Payment Processing: We may use third-party payment processors to handle transactions. Your payment information is subject to the privacy policies and terms of these processors.

12. Termination

Company Rights: We may terminate or suspend your access to our Services immediately, without prior notice, for any reason, including but not limited to: (a) breach of these Terms; (b) fraudulent activity; (c) harmful behavior toward staff or other customers; (d) failure to pay for orders; or (e) any conduct we deem inappropriate.

User Rights: You may terminate your account at any time by contacting our customer service team or using the account deactivation feature in your account settings.

Effect of Termination: Upon termination: (a) your right to use our Services ceases immediately; (b) we may delete your account and associated data; (c) you remain liable for any outstanding obligations; and (d) pending orders may be canceled or completed at our discretion.

Survival: Provisions regarding liability limitation, indemnification, intellectual property, and dispute resolution survive termination of these Terms.

13. Governing Law and Disputes

Governing Law: These Terms are governed by and construed in accordance with the laws of the state of Pennsylvania, United States, without regard to conflict of law principles.

Jurisdiction: Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Philadelphia, Pennsylvania.

Dispute Resolution: Before initiating legal proceedings, parties agree to attempt resolution through good faith negotiations. If informal resolution fails, disputes may be submitted to binding arbitration under the rules of the American Arbitration Association.

Time Limitation: Any claims must be brought within one (1) year of the date the cause of action arose, or such claim will be permanently barred.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14. Changes to Terms

Modification Rights: We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices.

Notification: Material changes will be posted on our website at least 30 days before taking effect. We may also notify you via email or through the Services.

Acceptance: Your continued use of our Services after the effective date of any modifications constitutes acceptance of the updated Terms.

Review Responsibility: You are responsible for regularly reviewing these Terms to stay informed of any changes. If you do not agree to modified Terms, your sole remedy is to discontinue use of our Services.

15. General Provisions

Entire Agreement: These Terms, along with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and Wing Snob regarding your use of our Services.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect, and the unenforceable provision will be replaced with an enforceable provision that most closely reflects our intent.

Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

Assignment: We may assign our rights and obligations under these Terms without your consent. You may not assign your rights or obligations without our prior written consent.

Force Majeure: We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technical failures.

Headings: Section headings are for convenience only and do not affect the interpretation of these Terms.

Language: These Terms are drafted in English. Any translations are provided for convenience only, and the English version controls in case of conflicts.

16. Contact Information