Privacy Policy

1. Introduction

Welcome to Wing Snob. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place orders, or use our services.

This policy applies to all information collected through our website (wings-snobs.world), mobile applications, in-store interactions, delivery services, and any related services. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use our services. We reserve the right to make changes to this Privacy Policy at any time and for any reason.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Create an Account: Name, email address, phone number, delivery address, date of birth, password
• Place Orders: Order history, dietary preferences, allergen information, special dietary requirements (vegan, halal, kosher, gluten-free), favorite menu items
• Payment Information: Credit card details, billing address, payment preferences (securely encrypted and processed by third-party payment processors)
• Reservations & Catering: Table reservation details, party size, special occasions, catering event information, guest count, dietary restrictions for events
• Loyalty Program: Rewards account information, points balance, redemption history, participation preferences
• Customer Support: Support tickets, feedback, complaints, suggestions, review submissions
• Marketing Preferences: Email subscription preferences, promotional communication choices, notification settings

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution
• Usage Data: Pages visited, time spent on pages, click patterns, search queries, referral sources, exit pages
• Location Data: Approximate location based on IP address, GPS location (with permission) for delivery services
• Cookie Data: Session IDs, user preferences, shopping cart contents, authentication tokens
• Performance Data: Page load times, error reports, feature usage statistics

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: Profile information when you connect your social media accounts
• Payment Processors: Transaction verification, fraud prevention data, payment method validation
• Delivery Partners: Delivery status updates, driver location, delivery confirmation
• Marketing Partners: Campaign performance data, demographic information for targeted advertising
• Review Platforms: Customer reviews and ratings from third-party review sites

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Fulfill food orders, process payments, coordinate delivery or pickup
• Account Management: Create and maintain user accounts, authenticate users, manage preferences
• Customer Support: Respond to inquiries, resolve issues, provide technical assistance
• Quality Improvement: Analyze usage patterns, optimize website performance, improve user experience
• Personalization: Customize menu recommendations based on dietary preferences and order history

3.2 Communication

• Order Communications: Order confirmations, preparation updates, delivery notifications, pickup reminders
• Customer Support: Response to support requests, follow-up communications, satisfaction surveys
• Service Updates: Important notices about policy changes, service disruptions, security updates
• Marketing Communications: Promotional emails, special offers, new menu items (only with explicit consent)

3.3 Marketing and Analytics

• Targeted Advertising: Show relevant ads based on preferences and behavior
• Campaign Analysis: Measure effectiveness of marketing campaigns and promotional offers
• Market Research: Understand customer preferences to develop new menu items and services
• Website Analytics: Analyze traffic patterns, user behavior, and feature usage

3.4 Legal Compliance and Security

• Legal Obligations: Comply with applicable laws, regulations, and legal processes
• Fraud Prevention: Detect and prevent fraudulent transactions and activities
• Security Protection: Protect the rights, property, and safety of Wing Snob, customers, and others
• Dispute Resolution: Resolve disputes, enforce agreements, and protect legal rights

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: Secure processing of credit card transactions and payment verification
• Delivery Services: Coordination of food delivery, driver assignment, route optimization
• Cloud Storage Providers: Secure data storage, backup services, and data recovery
• Email Service Providers: Delivery of transactional emails and marketing communications
• Analytics Tools: Website performance analysis, user behavior tracking, conversion optimization
• Customer Support Tools: Ticket management, live chat services, help desk operations

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or other legal processes
• Requests from law enforcement agencies
• Compliance with regulatory requirements
• Protection of our rights, property, or safety
• Emergency situations involving public safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will provide notice before your personal information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent or at your direction.

5. Data Security

5.1 Technical Measures

• Encryption: SSL/TLS encryption for all data transmission between your device and our servers
• Firewall Protection: Advanced firewall systems to prevent unauthorized network access
• Access Control: Strict access controls ensuring only authorized personnel can access personal data
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Data Backup: Regular automated backups stored in secure, geographically distributed locations
• Vulnerability Testing: Regular security assessments and penetration testing

5.2 Organizational Measures

• Employee Training: Regular privacy and security training for all staff members
• Data Handling Procedures: Documented procedures for secure personal data processing
• Third-Party Agreements: Contractual data protection requirements for all service providers
• Incident Response: Comprehensive security incident response plan and procedures
• Regular Audits: Periodic internal and external security audits and assessments

5.3 Your Security Responsibilities

• Use strong, unique passwords for your account
• Never share your login credentials with others
• Log out of your account when using public or shared computers
• Be cautious of suspicious emails or links claiming to be from Wing Snob
• Report any suspected unauthorized access to your account immediately

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and provide personalized services. Below is a detailed breakdown of the types of cookies we use:

Additional Tracking Technologies

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Ad performance measurement and audience targeting
• Web Beacons: Email open rate tracking and engagement measurement
• Local Storage: Browser-based data storage for enhanced functionality

Cookie Management

You can control cookies through your browser settings. Most browsers allow you to:

• View which cookies are stored on your device
• Delete existing cookies
• Block future cookies
• Set preferences for specific websites

Note: Disabling certain cookies may affect the functionality of our website and limit your access to some features.

7. Your Privacy Rights

Under applicable privacy laws (including GDPR and CCPA), you have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request access to the personal information we hold about you, including details about how it's processed.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information.

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal information under certain circumstances.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in specific situations.

7.5 Right to Data Portability

You can request a copy of your personal information in a machine-readable format.

7.6 Right to Object

You can object to processing of your personal information, especially for marketing purposes.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to automated decision-making, including profiling.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 without verifiable parental consent.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our files and terminate the child's account.

9. International Data Transfers

9.1 Protection Measures

When we transfer your personal information across borders, we ensure adequate protection through:

• Adequacy Decisions: Transfers to countries with adequate privacy protection as determined by regulatory authorities
• Standard Contractual Clauses: EU-approved contract terms for secure data transfers
• Data Processing Agreements: Contractual safeguards with all international service providers
• Security Measures: Enhanced encryption and security protocols for cross-border transfers
• Regular Audits: Ongoing compliance monitoring and assessment of transfer mechanisms

9.2 Transfer Destinations

Your personal information may be transferred to and processed in:

• United States: Cloud storage services and data processing
• European Union: Analytics and marketing services
• Other Countries: As necessary for service provision, always with appropriate safeguards

10. Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy. Below are our standard retention periods:

Safe Data Disposal

When retention periods expire, we ensure secure disposal through:

• Complete electronic deletion using secure overwriting methods
• Physical destruction of any printed records through certified shredding
• Removal from backup systems and archived data
• Documentation of disposal activities for compliance purposes

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Wing Snob. We are not responsible for the privacy practices or content of these third-party services.

Third-party services may include:

• Social media platforms (Facebook, Instagram, Twitter)
• Payment processors and financial institutions
• Review and rating platforms
• Delivery and logistics partners
• Marketing and advertising networks

12. Changes to This Privacy Policy

12.1 Change Notification Process

We may update this Privacy Policy from time to time. When we make changes, we will notify you through:

• Website Notice: Prominent banner on our homepage
• Email Notification: Direct communication to registered users
• Login Notification: Pop-up notification when you next sign in
• Explicit Consent: Required acceptance for significant changes that affect your rights

12.2 Staying Informed

To stay informed about policy changes:

• Check the "Last Updated" date at the top of this policy
• Review your email for policy update notifications
• Visit this page periodically for the most current version
• Contact us if you have questions about any changes

Continued Use: Your continued use of our services after policy changes constitutes acceptance of the updated terms. If you disagree with changes, you may discontinue using our services.

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw consent for marketing communications at any time through:

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Update your communication preferences in your user account
• Customer Support: Contact our support team to opt out of all marketing communications
• Phone Request: Call +1 267-239-5925 during business hours

14.2 Account Deletion Process

To delete your account and personal information:

1. Log into your account and go to Account Settings
2. Select "Delete Account" option
3. Confirm your decision and provide feedback (optional)
4. Receive confirmation email within 24 hours
5. Account and associated data will be deleted within 30 days

Note: Some information may be retained for legal compliance purposes as outlined in our Data Retention section.

15. Conclusion

At Wing Snob, protecting your privacy is not just a legal obligation—it's fundamental to building and maintaining trust with our valued customers. We are committed to transparency in our data practices and continuous improvement of our privacy protections.

This Privacy Policy represents our ongoing commitment to:

• Respecting your privacy choices and preferences
• Implementing industry-leading security measures
• Providing clear information about our data practices
• Responding promptly to your privacy requests and concerns
• Complying with all applicable privacy laws and regulations

If you have any questions about this Privacy Policy or our privacy practices, we encourage you to contact us. Your feedback helps us improve our services and better protect your privacy.

Last Updated: January 15, 2025